Order Confirmation

When the order is placed, you will receive a confirmation email. If your ordered item(s) are available, the order will immediately processed and shipped.

You are requested to inspect the packaging of the item(s) when it arrives. If you notice any damage, make a note of it while signing for delivery and drop us a message on contact@pallethouse.com.au.

Return Policy

You can return your order within 15 days of delivery. If you return the item(s) after given period is over, we would not be able to give full refund or exchange the item(s).

Your items will be eligible for return only under following conditions:
  • The item must be unused and in the same condition that you received it.
  • If the item must be in its original packaging.
  • Items should be not on sale.
  • You need to produce receipt or proof of purchase.

Note: You will be responsible for paying shipping charges for returning your item. Shipping costs are non-refundable. In case, you get a refund, the return shipping cost will be deducted from total refund amount.

You are eligible for a partial refunds (if applicable) under following circumstance:

If the purchased item is not in its original condition, or is not damaged while shipping.

Any item that is returned more than 15 days after delivery.

Exchanges (if applicable)

We only replace items if they are damaged, while shipping. If you need to exchange it for the same item, drop us a message on contact@pallethouse.com.au.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

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